Policy & Returns
Shipping & returns
-
United Arab Emiraties: Free standard shipping for purchases AED 400 and above
-
Estimated shipping time: 1-2 business days
-
Pre-order: not recommend using express shipping
-
Return & Refund Policy
-
FREE shipping on first order+ & FREE returns
-
International Shipping Policy
I have exceeded the 30 days, can I still get a refund?
As per our policy, the eligible items can be returned up to 30 days only.
When will I get my refund?
Once your Return Request is submitted and the order has been collected, the items return go through a quality check where our specialists evaluate the item within 2-3 days. You will then receive an e-mail confirming the approval or rejection of your request. If approved, you will receive your refund within 7-10 days. If rejected, the item will be sent back and you will not receive a refund. Please see below for the refund methods for each type of payment:
-
Credit cards: refund will be credited by your bank within 10 working days.
-
Cash on Delivery: refund will be received as store credit within 24 hours.
-
Store Credit: credit will be refunded within 24 hours.
-
Amber Points: redeemed points will be refunded within 24 hours.
-
PayPal: refund will be received as soon as it is processed by PayPal.